1. Market Planning
- Formulation of overall strategic plan and marketing strategy with the owner for the leasing of the apartments
- Supervision of marketing plans
- Local, national and international marketing of the property
- Optimising occupancy throughout the year through active occupancy management strategies
- Digital enablement
- Search engine optimization
- Data analytics
- Promotions and campaigns
2. Tenancy Management
- Provision of onsite front desk reception services in the property
- Issuing of tenancy agreements
- Preparation and management of entry condition reports
- Collection and lodgement of bonds with the RTA within 10 days of receipt from tenants
- Collection of rent
- Management of debts and arrears
- Management of rent increases
- Tenant maintenance requirements
- Management of apartment inspections
- End of tenancy move management
- Managing lease breaks
- Exit reports
- Bond refunds
- Assistance with inter-tenant dispute resolution
- Management of Civil and Administrative Tribunal claims
3. Legislative Requirements
- Operate under the requirements of the Residential Tenancies and Room Accommodation Act 2008 as required
4. Soft Facilities Management
- Oversee the cleaning services within the common property
- Oversee the maintenance of the grounds within the common property
- Reception services
- Monitoring of complaints and feedback within the property
- Oversee Rubbish removal
- Oversee the security services to the property
- Ongoing procurement of amenities such as telephone, internet, laundry services as required
5. Hard Facilities Management Services
- Supervision of Hard FM contracts with the building on behalf of the owner
- Preparation of the Asset Management and Life Cycle plans
- Assisting with the “life cycle costing” and implementation of capital works programs
6. Reporting and Administration
- Strategic business planning for the property to optimise returns for the owner
- Monitoring the compliance with all contractual obligations
- Supervision of the operations in the precinct
- Implementation of policies and procedures for the operations
- Supervision and coordination of all reporting of the operations to the owner
7. Administration and record keeping
- Developing, implementing, maintaining, and updating the operating budget
- Management and administering of all financial transactions relating to residents including but not limited to:
- Manage payments of rent and payment of other fees
- Reconciliation of payments and refunds
- Refund processing of Security deposits / Bonds
- Maintain and update the base case budget
- Prepare accounts for the project
- Prepare regular reports for the owner
- Facilitate audit
8. Pre-Opening Team and Mobilisation
- The property team noted above will be appointed well in advance of the property opening date and will form the nucleus of the pre-opening team. The pre-opening team will provide the following services:
- Initial lease-up
- Initial marketing
- Move-in process design
9. Recruitment
- Recruitment would take place in the months leading up to opening take over, ideally giving the new team approximately 3 months in the property before the first residents arrive.
10. Health & Safety
- Implementation of an OH&S safety plan
- Maintenance of relevant insurances
- Incident management and rectification measures
11. Financial Reconciliations
- Management of rental arrears and collections
- Reporting to the asset owner
