Property Operations

Our Scope of Services

Property Management

Handling the day-to-day operations of the property, including rent collections, lease administration, tenant relations, and compliance with applicable regulations.


Implementing data-driven marketing and leasing strategies to attract potential residents, track performance, optimise marketing spend, and achieve high occupancy rates and rental income.

Facilities Management

Managing maintenance, cleaning, security, and landscaping services to ensure the property is well-maintained, safe, and appealing to residents.

Community and Resident Engagement

Creating and implementing resident engagement plans tailored to the property’s demographics and local partnerships, organizing community events and activities, and providing spaces and resources to facilitate social interaction among residents.

Caulfield Realm

Staff Training and Development

Investing in the training and development of staff members to ensure they have the necessary skills and knowledge to deliver exceptional customer service and adhere to best practices in property management.

Technology Integration

Utilizing a multi-platform, integrated system for property management, leasing, marketing, finance, and human resources to ensure seamless operations and a positive resident experience.

Risk Management and Mitigation

Identifying potential risks associated with the transition to a new manager and implementing strategies to mitigate these risks, ensuring a smooth handover and continuity of services.

Ongoing Performance Evaluation

Continuously assessing property performance, identifying opportunities for improvement, and advising on potential capital expenditure projects to enhance property value and maximize investor returns.

Essence Communities‘ scope of services aims to deliver a comprehensive property management solution that focuses on creating a positive resident experience, maximizing investor returns, and maintaining a well-managed and attractive property.