Scope of Services
Quality Management Systems
Essence Communities' Quality Management System (QMS) is designed to ensure consistent delivery of high-quality services in property management, leasing, and facilities management.
The QMS includes
Documented processes and procedures
Establishing standardized processes and procedures for all aspects of property management, leasing, and facilities management to ensure consistency and efficiency across the organization.
Continuous improvement
Monitoring and evaluating the performance of the QMS, identifying areas for improvement, and implementing corrective actions to enhance the quality of services provided.
Staff training and development
Providing ongoing training and development opportunities to staff members to ensure they have the necessary skills, knowledge, and understanding of the QMS to deliver exceptional customer service and adhere to best practices in property management.
Compliance with applicable regulations and industry standards
Ensuring that the QMS complies with relevant laws, regulations, and industry standards, including health and safety requirements.
Performance monitoring and reporting
Tracking and reporting on key performance indicators (KPIs) to assess the effectiveness of the QMS and identify opportunities for improvement.
Essence Communities’ Quality Management System aims to provide a structured framework for delivering consistent, high-quality services that meet or exceed customer expectations and comply with applicable regulations and industry standards.
